#LUNAR TOY STORE NYC VERIFICATION#

If you aren't able to make it to the specified location, no worries! Please respond to the notification ticket and let us know, and we will be happy to transfer your order but it will take a few extra days. Any older pre-orders that were placed for pick up at the College Point location (120-07 20th Ave) when it was open for retail may be transferred to the 199-13 32nd Ave location if requested.All inventory that is stocked at our store comes from our College Point Warehouse location, where we receive all shipments. Our default pick up location for new orders is set to our main retail store location (199-13 32nd Ave location). Please note, that order confirmations and other processing notifications are not Pick Up notifications! When your order is ready for pick up, you will receive a notification from our Support Team via our customer service platform (ZenDesk). We recommend visiting our retail store for your urgent shopping needs, we will be more than happy to assist you. Store Pick Ups are processed at our offsite warehouse, where we receive all shipments, therefore we are unable to process Same-Day store pick up orders.

#LUNAR TOY STORE NYC VERIFICATION#

Just like shipped orders, Store Pick Up orders require processing time for payment verification and inventory purposes that are outside of our staff's control. Orders are not processed on weekends or holidays. Our store requires 1-3 business days of processing time for all Store Pick Up Orders for in stock items. We will note this on your order, and will require the designated pick up person to show valid government-issued ID in addition to the Store notification email/order number.

If an alternate person will be picking up your order, please respond to the Store Pick Up notification email prior to picking up the order and provide us with the designated pick up person's name and phone number.

Store Pick Up notification email including the Order Number.

We will ask you to provide these at pick up: Please review the information below prior to placing any orders for Store Pick Up.

Lunar toy store nyc